Quebec Only
Please Note: The following process is for Allstate Protection Plans administered by SquareTrade Canada, Inc. only. If you have a concern regarding another matter, please select the appropriate category above.
To make a complaint about Allstate Protection Plans administered by SquareTrade Canada, Inc., you can reach the Office of the Ombudsman through one of the following channels:
Contact the Complaint Management Office
Email: ACGComplaints@helpforyou.ca
Mail: Complaint Management Office
3389 Steeles Avenue East
Suite 500
North York, ON
M2H 3S8
Phone toll-free line:
English: 1-877-7-CONSUMER (1-877-726-6786)
French: 1-866-348-5598
What you can expect during this process:
The Ombudsman will work with you to resolve your concern in a fair and impartial manner. A situation or problem can arise over a simple misunderstanding or misinterpretation of a statement. In certain matters, we will act as a liaison between yourself and the area where your concerns reside. We’re here to help resolve the issue and restore confidence in your choice of insurer.
1. A file will be opened upon receipt of your written complaint
2. Your file will be reviewed by all appropriate and related parties
3. A formal response will be issued once the investigation is complete
External escalation options
The insurance industry does offer an independent complaint resolution service. If, after following the steps outlined above and upon receiving the Ombudsman’s decision, you are still not satisfied with the outcome, you can reach out to the General Insurance OmbudService (GIO), an independent dispute resolution service, toll free at 1.877.225.0446 or visit their website at https://giocanada.org/
Residents of Quebec
You can choose to reach out to the Autorité des marchés financiers (AMF) at 1.877.525.0337 or visit Making a complaint | AMF
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes federally regulated insurance companies, for compliance with federal consumer protection laws, including the requirement to have a complaint-handling process in place. FCAC does not resolve individual complaints.
If you have a problem with a financial product or service, you may file a complaint with Allstate Insurance Company of Canada. If you are not satisfied with how your complaint has been handled, you can escalate the complaint to the following third-party complaints body: General Insurance OmbudService GIO HOME - GIO
If you want to know your rights or need information about Allstate Insurance Company of Canada’s complaint-handling process, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address: Financial Consumer Agency of Canada 427 Laurier Avenue West, 5th Floor Ottawa ON K1R 7Y2
British Columbia Only
Please Note: The following process is for Allstate Protection Plans administered by SquareTrade Canada, Inc. only. If you have a concern regarding another matter, please select the appropriate category above.
To make a complaint about Allstate Protection Plans administered by SquareTrade Canada, Inc., you can reach the Complaint Management Office through one of the following channels:
Contact the Complaint Management Office
Email: ACGComplaints@helpforyou.ca
Mail: Complaint Management Office
3389 Steeles Avenue East
Suite 500
North York, ON
M2H 3S8
Phone toll-free line:
English: 1-877-7-CONSUMER (1-877-726-6786)
French: 1-866-348-5598
What you can expect during this process:
The Complaints Management Office will work with you to resolve your concern in a fair and impartial manner. A situation or problem can arise over a simple misunderstanding or misinterpretation of a statement. In certain matters, we will act as a liaison between yourself and the area where your concerns reside. We’re here to help resolve the issue and restore confidence in your choice of insurer.
1. A file will be opened upon receipt of your written complaint
2. Your file will be reviewed by all appropriate and related parties
3. A formal response will be issued once the investigation is complete
External escalation options
The insurance industry does offer an independent complaint resolution service. If, after following the steps outlined above and upon receiving the Senior Complaint Consultant decision, you are still not satisfied with the outcome, you can reach out to the General Insurance OmbudService (GIO), an independent dispute resolution service, toll free at 1.877.225.0446 or visit their website at https://giocanada.org/
Residents of British Columbia
You can choose to reach out to the BC Financial Services Authority (BCFSA) at 1-866-206-3030 or visit File an Insurance Complaint | BCFSA
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes federally regulated insurance companies, for compliance with federal consumer protection laws, including the requirement to have a complaint-handling process in place. FCAC does not resolve individual complaints.
If you have a problem with a financial product or service, you may file a complaint with Allstate Insurance Company of Canada. If you are not satisfied with how your complaint has been handled, you can escalate the complaint to the following third-party complaints body: General Insurance OmbudService GIO HOME - GIO.
If you want to know your rights or need information about Allstate Insurance Company of Canada’s complaint-handling process, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address: Financial Consumer Agency of Canada 427 Laurier Avenue West, 5th Floor Ottawa ON K1R 7Y2